Randello Terms and Conditions

These Terms and Conditions (“Terms”) govern your use of the Randello website (the “Site”) located at www.randello.store, your purchase of products through the Site, and any orders fulfilled by third‑party dropshipping suppliers. Please read these Terms carefully before using the Site. By accessing or using the Site you agree to be bound by these Terms. If you do not agree to all of the Terms, you may not access or use the Site.

1. About Us

Randello (“we”, “us” or “our”) is an online marketplace operating from the United Kingdom. We make available a range of products supplied by independent third‑party dropshipping suppliers. Our business address and contact details are available on the Site. When you purchase goods through Randello, you enter into a contract with us to supply those goods; however, the products are typically dispatched directly from a supplier’s warehouse.

2. Age and Eligibility

By using the Site and placing an order you represent that you are at least the age of majority in your country of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependants to use the Site. You must not use our products or services for any illegal or unauthorised purpose, and you agree not to violate any laws in your jurisdiction (including UK copyright, import and consumer protection laws).

3. Your Account and Accuracy of Information

You agree to provide current, complete and accurate purchase and account information for all purchases made through our Site. You must promptly update your account information, including your email address and payment details, so that we can complete your transactions. We reserve the right to refuse any order you place with us and may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.

4. Description of Goods and Pricing

We attempt to ensure that product descriptions, images and prices on the Site are accurate. However, we do not warrant that the information on our Site is accurate, complete or current. Prices for our products are subject to change without notice, and all descriptions of products or product pricing may be modified or discontinued at any time without notice. All prices include UK value‑added tax (VAT) unless stated otherwise. You are responsible for any customs duties or local taxes payable for deliveries outside the UK.

5. Orders, Payment and Contract Formation

When you place an order with Randello, we will send you an order acknowledgment email. Acceptance of your order and the formation of a contract between you and us occurs when we dispatch the goods (or notify you that the goods have been dispatched). Payment must be made at the time of ordering using one of the payment methods offered on the Site. We use third‑party payment processors and do not store full payment card details. If we have to cancel all or part of your order for any reason, we will refund any amounts you have paid.

6. Dropshipping Model and Delivery

Randello partners with dropshipping suppliers who fulfil and ship orders directly to customers. Delivery times stated on the Site are estimates only and are subject to availability and potential delays at the supplier’s warehouse or through customs clearance. We will use reasonable efforts to deliver goods within 30 days of accepting your order, unless we agree a different delivery period. Risk in the goods passes to you when they are delivered to the delivery address you provided. Title to the goods will pass to you once the goods have been dispatched and payment has been received in full.

7. UK Consumer Rights

Under UK law, goods supplied must be as described, fit for purpose and of satisfactory quality. If goods fail to meet these standards, you may be entitled to certain remedies:

1.          Short‑Term Right to Reject: If goods are faulty or not as described, you may reject them and obtain a full refund within 30 days of delivery.

2.          Repair or Replacement: After 30 days, we may offer to repair or replace the goods. If repair or replacement is impossible or not done within a reasonable time, you may be entitled to a price reduction or refund】.

3.          Liability for Damage: We will not be liable for any indirect or consequential loss arising from defects beyond the rights provided by law.

Nothing in these Terms affects your statutory rights.

8. Right to Cancel and Returns

8.1 Cooling‑Off Period (Consumer Contracts Regulations 2013)

When you buy goods online you have the right to cancel your order within 14 days of receiving the goods without giving any reason. You then have a further 14 days to return the goods once you have informed us of your decision. If we do not inform you of your right to cancel, the cancellation period may be extended.

To exercise your right to cancel, you must inform us of your decision by a clear statement (for example by email). We will provide a model cancellation form on request, but use of the form is not obligatory.

If you cancel under the cooling‑off period, we will reimburse all payments received from you, including the cost of standard delivery. Where you chose a more expensive delivery option, any additional cost is non‑refundable. We may make a deduction from the reimbursement for loss in value of any goods supplied if the loss is the result of unnecessary handling by you.

You must send the goods back to us (or the specified returns address) without undue delay and in any event not later than 14 days from the day on which you inform us of your cancellation. You will bear the direct cost of returning the goods unless we state otherwise or the goods are faulty.

8.2 Returns for Faulty or Misdescribed Goods

If your goods are faulty, damaged or not as described, please contact us within 30 days of delivery so we can arrange a return, repair, replacement or refund in accordance with your statutory rights.

8.3 Exclusions

The right to cancel does not apply to certain goods, including:

•             Items that are made to your specifications or are clearly personalised,

•             Goods that deteriorate quickly (for example perishable food or flowers),

•             Sealed audio, video recordings or software once unsealed, and

•             Items with a broken hygiene seal, such as earrings.

9. International Customers

Randello is based in the UK but uses international suppliers. When ordering goods to be delivered outside the UK, you may be subject to import duties and taxes which are levied once the package reaches the destination country. You are responsible for paying any such duties or taxes. You must comply with all laws and regulations of the country in which you receive the goods. Cross‑border shipments are subject to opening and inspection by customs authorities.

10. Third‑Party Tools and Links

We may provide you with access to optional third‑party tools which we neither monitor nor have any control over. You acknowledge that we provide access to such tools on an “as is” and “as available” basis without warranties or conditions of any kind. We are not liable for any harm or damages arising from your use of optional third‑party tools.

Certain content, products and services available via our Site may include materials from third parties. Third‑party links may direct you to websites that are not affiliated with us; we are not responsible for examining or evaluating the content or accuracy of such websites Complaints, claims, concerns or questions regarding third‑party products should be directed to the third party.

11. User Content

If you submit comments, reviews or other materials to us (collectively, “Comments”), you grant us a non‑exclusive, royalty‑free, worldwide right to use, reproduce, publish and adapt those Comments. We may, but have no obligation to, monitor, edit or remove content that we determine is unlawful, offensive, defamatory or otherwise violates these Terms. You agree that your Comments will not violate any rights of any third party and will not contain libellous or otherwise unlawful material or malware. You are solely responsible for your Comments.

12. Personal Information and Data Protection

Your submission of personal information through the Site is governed by our Privacy Policy, which sets out how we collect, use and protect your personal data.

Because our business model requires us to provide your name, delivery address and contact details to dropshipping suppliers to fulfil your order, we will share only the data necessary to process your purchase. We rely on the lawful basis of contract to process and share this information. We require our suppliers to meet UK data‑protection standards and implement appropriate security measures. We will not sell your personal information to third parties.

You have rights under the UK GDPR and Data Protection Act 2018, including the right to access, rectify and erase your personal data, to restrict or object to certain processing, and to lodge a complaint with the Information Commissioner’s Office. For more details, please see our Privacy Policy.

13. Prohibited Uses

You are prohibited from using the Site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality of the Service or any related website; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

14. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error‑free. You expressly agree that your use of, or inability to use, the service is at your sole risk. Except as expressly stated by us, the service and all products delivered to you through the service are provided “as is” and “as available” without any representation, warranties or conditions of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title and non‑infringement.

To the maximum extent permitted by law, Randello, our directors, officers, employees, affiliates, agents, contractors, suppliers or service providers shall not be liable for any injury, loss, claim or any direct, indirect, incidental, punitive, special or consequential damages of any kind arising from your use of the service or any products procured through the service, including lost profits, lost revenue or loss of data. In jurisdictions that do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability shall be limited to the maximum extent permitted by law.

15. Indemnification

You agree to indemnify, defend and hold harmless Randello and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers and employees from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising from your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

16. Severability

If any provision of these Terms is found to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

17. Termination

These Terms remain effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using the Site. If we suspect that you have failed to comply with any term of these Terms, we may terminate this agreement without notice and you will remain liable for all amounts due up to and including the date of termination.

18. Entire Agreement

These Terms, together with any policies or operating rules posted by us on the Site or in respect of the service, constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals.

19. Governing Law

These Terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

20. Changes to These Terms

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes】.

21. Contact Information

Questions about these Terms should be sent to us via the contact form on our Site. Our full contact details are available on the Site.